Return Policy
Last Updated: 07.03.2025

Thank you for shopping at Swazo.fi! We want you to be completely satisfied with your purchase. If you are not happy with your order, you have the right to return your item(s) within 14 days of receiving them, in accordance with Finnish and EU consumer protection laws.

  1. Right of Withdrawal
    As a consumer within the EU, you have the right to withdraw from your purchase within 14 days from the date you receive the goods. You do not need to provide a reason for your return. To exercise this right, please contact us at contact@swazo.fi and provide your order details.
  2. Conditions for Returns
    To be eligible for a return, the item(s) must:
  • Be unused and in the same condition as received
  • Be in the original packaging

Certain items, such as testers, are not eligible for return.

  1. Return Process
  1. Notify us within 14 days of receiving your order at contact@swazo.fi with your order number and reason for return (optional).
  2. Securely package the item(s) and include a copy of your receipt or order confirmation.
  3. Send the package to our return address: Swazo.fi Returns Department
    [Return Address]

Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service.

  1. Refunds
    Once we receive and inspect the returned item(s), we will process your refund within 14 days. Refunds will be issued using the original payment method. Shipping costs are non-refundable unless the return is due to an error on our part.
  2. Exchanges
    If you received a defective or incorrect item, please contact us immediately. We will arrange for a replacement at no additional cost to you.
  3. Contact Information
    If you have any questions regarding our return policy, please contact us at: contact@swazo.fi
    0505849922

Swazo.fi reserves the right to update or modify this policy at any time in compliance with Finnish and EU consumer protection regulations.